Shipping policy

Every Pugly Pack item is made to order just for you — printed, pressed, or stitched only after you place your order. That means a little extra love (and a little extra time) goes into every piece. Here's exactly what to expect.

Production & shipping time

Order processing: within 12 hours
Manufacturing: 3–5 business days
Standard Shipping: 7–14 business days · $9.99 USD
Expedited Shipping: 3–7 business days · $19.99 USD

Estimated total delivery time

This is your order date to your doorstep (manufacturing + shipping):

Standard: 10–19 business days
Expedited: 6–12 business days

If your order ships in more than one package, go by the later date — the last item to arrive sets the timeline.

Free shipping

Free Standard Shipping on orders over $79 USD
Free Expedited Shipping on orders over $199 USD (US only)

Orders with more than one item

Because each piece is made to order, items in the same order may be produced at different facilities — some in the USA, some overseas, depending on the style. When that happens, your order ships in more than one package and the boxes may arrive a few days apart.

You'll get a separate tracking number for each package, and you're only charged shipping once — no extra cost for the extra box.

If part of your order has arrived and the rest hasn't, check your email for a second tracking number before reaching out. If it's been more than a few days past the estimate, email us and we'll chase it down.

Order tracking

Once your order ships, we'll email you a tracking number so you can follow it every step of the way. Please allow 24–48 hours after shipping for tracking to update. If you made an account at checkout, you can also track your order there.

Taxes & Duties

Expedited Shipping may incur customs fees, taxes, or duties. These charges are applied by the carrier (e.g., DHL) and must be paid by the customer. We are not responsible for customs delays. Please contact your local customs office for more information.

Make sure your address is correct

Because items are made to order, please double-check your shipping address at checkout. We're not able to reroute or refund orders shipped to an address entered incorrectly. If you spot a mistake, contact us within 24 hours of ordering and we'll do our best to fix it before production begins.

Peak season & holidays

Our busiest time is the holiday season (November–December). During peak periods, production and delivery may take a little longer than usual. To get custom and holiday items in time for Christmas, we recommend ordering early — keep an eye on our holiday cut-off dates announced on the site and by email.

A note on timing

The windows above are estimates, not guarantees. Delivery times can vary by location and by factors outside our control (carrier delays, weather, customs). We'll always do our best to get your pack to you as fast as we can.

International shipping

We currently ship within the United States. International shipping (Canada, UK, Australia and more) may be available at checkout where offered — international delivery times are longer, and any customs duties or import taxes are the responsibility of the customer.