Frequently asked questions
What is the return policy?
Because everything is made to order, we don't accept returns or exchanges for change of mind or wrong size. But if your item arrives defective, damaged, or not as described, just email us a photo within 30 days of delivery and we'll remake and reship it free — no need to send the original back. Ordered the wrong size? Reach out and we'll do our best to help.
Are any purchases final sale?
Since each item is custom-made for your order, all sales are final except in cases of defects, damage, or a mistake on our end. Custom items (face, name, or logo) can only be replaced if they arrive faulty — not for typos or low-res photos submitted at checkout, so please double-check everything before ordering.
When will I get my order?
Every item is made to order, so here's the full timeline: Standard is about 10–19 business days total (3–5 days to make + 7–14 to ship), and Expedited is 6–12 business days. You'll get a tracking number by email once it ships. During the holidays, order early and keep an eye out for our Christmas cut-off dates!
Where are your products manufactured?
Our products are made both in the USA and overseas — it depends on the item. For each product, we choose the partner who makes that specific style best, so you get the highest quality and the best value. Every order is checked before it ships out to your pack.
How much does shipping cost?
Standard shipping is $9.99 and Expedited is $19.99. Even better — Standard shipping is FREE on orders over $79, and Expedited is free on orders over $199 (US only). You'll always see the exact shipping cost at checkout before you pay.
FREE SHIPPING
Free standard shipping on US orders over $79.
MADE WITH CARE
Printed and sewn for your pack. Never mass-produced.
WE'LL MAKE IT RIGHT
Damaged or defective? Send a photo — we'll fix it.
SECURE CHECKOUT
Encrypted, protected, and boring — exactly how payments should be.